Social Media Setup Service Agreement

1. Agreement Documents and Priority

This Social Media Agreement supplements the NVSP IT General Service Agreement. The agreement may also include an intake, estimate, proposal, service order, statement of work, invoice, or approved change order.

If documents conflict, they control in this order:

1. Signed change order or amendment;
2. Customer-specific service order, proposal, or statement of work;
3. This Social Media Agreement;
4. The NVSP IT General Service Agreement;
5. Approved estimate or invoice; and
6. General communications.

2. Social Media Setup Services

Depending on the accepted scope, setup services may include:

• Creating or configuring social media business profiles;
• Entering business name, address, telephone, hours, categories, descriptions, and links;
• Uploading Client-provided logos, profile images, cover images, and branding;
• Connecting existing accounts or pages;
• Basic profile optimization and contact-button configuration;
• Basic security and administrative-access configuration;
• Creating a limited number of initial posts when specifically included; and
• Other setup work stated in the customer-specific service order.

3. Project Scope

Only the platforms, accounts, profiles, content, revisions, and deliverables expressly listed in the accepted intake, proposal, estimate, or service order are included.

Terms such as “account setup,” “profile optimization,” or “social media package” are limited to the functionality and quantities described in the customer-specific document.

4. Excluded Services

Unless specifically included in writing, the service does not include:

• Ongoing posting, monitoring, moderation, or account management;
• Advertising campaigns, ad spend, boosting, or marketing strategy;
• Follower growth, influencer outreach, lead generation, or sales management;
• Professional photography, video production, copywriting, or graphic design;
• Community responses, review responses, direct-message handling, or customer support;
• Account recovery, appeal, verification, or identity-resolution services beyond the stated scope;
• Legal, regulatory, trademark, or advertising-compliance review; or
• Any service not expressly listed in the accepted scope.

5. Client Responsibilities

The Client agrees to provide timely and accurate:

• Business and contact information;
• Logo, photos, brand materials, descriptions, and approved content;
• Existing account information and administrative access;
• Identity or business verification requested by a platform;
• Decisions, approvals, and responses;
• Payment information for platform charges or advertising when applicable; and
• Other information reasonably necessary for the setup.

The Client is responsible for reviewing all profile information and content for accuracy.

6. Client Content and Rights

The Client represents that it owns or has permission to use all names, trademarks, logos, photographs, videos, text, music, testimonials, and other materials supplied to NVSP IT.

The Client authorizes NVSP IT to copy, edit, resize, format, upload, publish, and otherwise use those materials as reasonably necessary to perform the accepted service.

The Client is responsible for claims resulting from Client-provided materials that violate another person’s intellectual-property, privacy, publicity, or other rights.

7. Platform Accounts and Ownership

When practical, social media accounts should be established using Client-controlled contact and recovery information, and the Client should remain the primary owner or administrator.

The Client is responsible for maintaining current account recovery information, authorized administrators, and compliance with each platform’s terms.

Platform ownership, naming, verification, transfer, and administrative-control rules are controlled by the applicable platform.

8. Credentials and Security

The Client may be required to provide temporary login access, multi-factor approval, recovery information, or administrative invitations.

NVSP IT will use access only as reasonably necessary to perform, verify, document, or support the accepted setup.

The Client should change temporary passwords, remove unnecessary access, enable multi-factor authentication, and review administrators after the project is completed.

9. Platform Approval, Availability, and Restrictions

Usernames, handles, page names, categories, verification, features, integrations, and account approval depend on platform availability and platform decisions.

NVSP IT is not responsible for platform rejection, delay, limitation, suspension, deletion, shadow restriction, feature removal, policy change, outage, verification failure, or account action.

10. Timing and Client Delays

Any completion time is an estimate beginning after NVSP IT receives the accepted service order, required payment, requested materials, access, verification, and approvals.

Client delays, platform review, unavailable usernames, account restrictions, verification requests, third-party outages, scope changes, or other circumstances may extend the schedule.

NVSP IT may place an inactive project on hold after 30 days without required Client information or response. Reactivation may require updated scheduling or pricing.

11. Revisions

Included revisions, if any, will be stated in the customer-specific service order. A revision round is one organized set of reasonable changes within the original scope.

Revisions do not include adding platforms, rebuilding approved work, creating new campaigns, producing new media, or materially changing the approved direction.

12. Additional Work and Change Orders

Added platforms, accounts, administrators, posts, designs, account-recovery work, appeals, advertising, ongoing management, or other out-of-scope services may require a separate estimate or documented change order.

Approval may be provided by signed document, electronic signature, email, text message, portal approval, or another documented method.

13. Fees and Deposit

Pricing and the payment schedule will be stated in the accepted estimate, proposal, intake, or service order.

NVSP IT may require a deposit before work begins. A deposit may become non-refundable after time is reserved, work begins, planning is completed, or a third-party cost is incurred.

14. Final Payment and Delivery

Unless otherwise stated, final payment is due after Client review and before final delivery, transfer of remaining administrative control, release of final materials, or completion of the service.

NVSP IT may withhold final delivery or transfer until approved balances are paid.

15. Platform and Third-Party Costs

Advertising spend, premium subscriptions, verification charges, stock media, design licenses, paid tools, telephone verification, email service, and other third-party costs are separate unless specifically included.

Third-party products and services are subject to the provider’s terms, pricing, refunds, availability, and policies.

16. Client Review and Acceptance

The Client must review the completed setup, account information, contact details, images, links, categories, settings, and included content within a reasonable time.

Client approval confirms acceptance of the setup subject to any documented remaining items. Later changes may be separately billable.

17. No Guarantee of Results

NVSP IT does not guarantee followers, engagement, reach, impressions, verification, reviews, traffic, leads, sales, revenue, account growth, search placement, or another business or platform result.

Results depend on content, competition, audience behavior, platform algorithms, Client activity, advertising, market conditions, and factors outside NVSP IT’s control.

18. Account Security and Post-Completion Responsibility

After setup, the Client is responsible for passwords, multi-factor authentication, administrators, authorized devices, recovery methods, policy compliance, content, and ongoing account monitoring.

NVSP IT is not responsible for hacking, impersonation, account takeover, unauthorized access, bans, restrictions, deletion, lost credentials, or platform action after setup unless caused by NVSP IT’s intentional misconduct.

19. Ownership of Deliverables

After full payment, the Client owns Client-provided materials and final custom content created specifically for the Client, subject to third-party licenses.

NVSP IT retains ownership of reusable templates, processes, checklists, systems, tools, methods, know-how, and pre-existing materials.

20. Ongoing Management

This agreement covers one-time setup unless the accepted service order expressly includes recurring management.

Ongoing posting, moderation, monitoring, reporting, advertising, strategy, or support requires a separate recurring-service scope and price.

21. Project Cancellation

If the Client cancels after work begins, NVSP IT may retain deposits and payments for completed work, reserved time, planning, noncancelable commitments, and third-party costs.

Approved work and expenses exceeding amounts already paid remain due.

22. Suspension or Termination

NVSP IT may suspend or terminate work for nonpayment, unavailable access, lack of cooperation, abusive behavior, unlawful content, platform-policy violations, security risk, or circumstances making the service unreasonable or unsafe.

The Client remains responsible for completed work and noncancelable costs.

23. Limitation of Liability

To the fullest extent permitted by law, NVSP IT is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost revenue, sales, leads, followers, engagement, goodwill, data, account access, or business opportunity.

NVSP IT is not responsible for losses caused by platforms, Client content or instructions, third-party providers, compromised Client credentials, account restrictions, policy changes, outages, or Client or third-party modifications.

To the fullest extent permitted by law, NVSP IT’s total liability for a claim will not exceed the amount paid for the specific service giving rise to the claim.

24. Communications and Electronic Approval

Estimates, approvals, change orders, notices, and acceptance may be documented through signed papers, electronic signatures, email, text message, portals, online forms, or another agreed written method.

25. Governing Law and Venue

This Social Media Agreement is governed by Minnesota law. Legal proceedings must be brought in a court of competent jurisdiction in Minnesota unless applicable law requires otherwise.

26. Severability and No Waiver

If a provision is invalid or unenforceable, the remaining provisions remain effective. Failure to enforce a provision on one occasion does not waive the right to enforce it later.

27. Entire Agreement

This Social Media Agreement, the General Service Agreement, the accepted customer-specific service order, and approved changes constitute the agreement concerning the service.

The parties are not relying on promises, pricing, features, timelines, or results not contained in the applicable agreement documents.

28. Acceptance

By signing or electronically accepting a social media intake, estimate, proposal, or service order, authorizing work, or paying a required deposit, the Client acknowledges that the Client:

• Received or had access to this Social Media Agreement;
• Received or had access to the General Service Agreement;
• Reviewed the customer-specific scope and price;
• Has authority to accept the agreement; and
• Agrees to be bound by the applicable documents.